Nokia and Matsushita Battery Industrial Co., Ltd. of Japan are in agreement that Matsushita will cover the direct costs related to the August 14, 2007 product advisory on Nokia-branded BL-5C batteries.
“Nokia and Matsushita have a long business relationship and the two companies are cooperating closely together in this situation,” said Masatsugu Kondo, President of Matsushita Battery. “Matsushita Battery has agreed to cover the direct costs associated with the product advisory, including, among other things, logistics costs, call center costs, and replacement battery costs.”
“The safety of our customers and the reliability and quality of our products are our top priorities,” said Robert Andersson, head of Nokia Customer and Market Operations. “We are pleased with the good cooperation between Nokia and Matsushita. Together we aim to serve consumers in the best possible manner and minimize the inconvenience this issue could cause them.”
Any Nokia consumer who is currently using a Nokia product containing a BL-5C battery subject to the product advisory can request a replacement battery free of charge. Customers who would like to check if their BL-5C battery is subject to the advisory should visit the website www.nokia.com/batteryreplacement or contact their local Nokia call center.